Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How do I track my order?
Once your order is dispatched, you will receive an email with your tracking number. You can use it to follow your order directly on the carrier's website.

Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, your order will have already entered processing. Please contact us as soon as possible 

Do you ship worldwide?
Yes. We ship to the United States, United Kingdom, Canada, Australia, and most European countries.

Returns & Refunds

What if my item arrives damaged or incorrect?
We sincerely apologize if this happens. Please email genesio87pa@gamil.com with your order number and a photo of the issue within 7 days of delivery. We will resolve it immediately.

How long does a refund take?
Refunds are processed within 5–7 business days after we receive and inspect your return.

Products & Sizing

How do I find my size?
We recommend checking our Size Guide before ordering. If you are between sizes, we suggest sizing up for a more comfortable fit.

Are the colors accurate?
We do our best to display colors accurately. However, slight variations may occur depending on your screen settings.

Still have a question?
We are here for you. Reach out at genesio87pa@gmail.com and we will get back to you within 24 hours.